Credit Card Industry

As customer focus and performance-based culture remain the key criteria for cornering success, major players of the credit card segment find it profitable to outsource their non-core operations and services to reputed BPO companies. As the number of credit card companies continues to rise; so do, the range and complexity of the services on offer. According to Nasscom, the international credit card market is growing at an annual rate of 25% and new-age competition calls for redefining and re-engineering the way customers are served. Increasing services levels, enhancing customer experience and ensuring greater profitability are the few goals that millennium companies must achieve in order to lead the rapidly growing credit card market. Global Corporations have, therefore, shifted focus to core activities such as enhancing services levels and customer value, and now offshore non-core activities to BPO companies in developing economies.

Credit Card Services: HeroITES Offerings

HeroITES,, a trusted name in the BPO/call center industry, has substantial experience in serving some of the major global credit card companies. From welcome calls to application processing and verification, new customer acquisition to balance transfers and collection - our services include a complete suite of routine and crucial tasks designed to optimize customer interaction, increase sales and much more. HeroITES delivers end-to-end, integrated BPO solutions and aims for leadership slots in the credit card market. We have been serving at least three of the top 10credit card majors in the USA and one of the largest credit card companies of the world had awarded HeroITES and its partner the Supplier of the Year Award (2004) for outstanding services.

Please click here for the Corporate Brochure that features the Credit Card services offered by the the BPO arm of the Hero Group.