Directory Assistance

Outsourced Directory Assistance (DA) is growing at a pace of more than 8% per annum and service providers in this segment typically support multiple fixed-line and wireless/mobile carriers. An industry research by the Kelsey Group estimates that telecom companies worldwide collectively receive more than 516 million directory assistance calls per month. The current DA market has expanded to new service and delivery platforms that call for well-integrated systems, advanced technology and enhanced quality in terms of response time, data accuracy, privacy and user-friendliness. As a large number of players are trying to make their mark in the global arena, the industry vertical has become extremely competitive and overall customer satisfaction, rendered through a cost-effective environment, has become crucial for success and growth. A large number of Directory Assistance companies are, therefore, looking offshore to enhance efficiency and improve profitability.

HeroITES Offerings

From live support to automated assistance - HeroITES offers a full range of directory assistance services including enquiry management, validating and updating databases, updating records, database maintenance and much more. A leader in the BPO/call center industry, the company has a clear comprehension of the critical parameters that make this business successful and served several data-intensive companies. HeroITES has rendered data verification service to the largest directory assistance company in the UK, and we ensure the highest level of data security while handling your project, data and documents. HeroITES, BPO arm of the Hero Group, has been awarded the BS 7799-2:2002 - the globally recognized standard for information security management. The prestigious certification of compliance was recommended in August 2005 following a successful audit by KPMG, the world's second largest audit firm.

Please click here to view our Corporate Brochure featuring detailed information about the HeroITES services designed for the Directory Assistance Industry.