Infrastructure

HeroITES combines market insight and industry expertise with service excellence and customer focus to deliver a wide array of offshore call center services and business process outsourcing solutions which ensure quantifiable gains in terms of quality, operational efficiency and cost effectiveness. Operating from its state-of-the-art call center/BPO facility near Delhi, India, the company provides significant economies of scale through effective use of people, processes and technologies.

State-of-the-art Facility

An offshore partner providing call center services and business process outsourcing (BPO) solutions requires a comprehensive framework to ensure complete client satisfaction. HeroITES (India) has invested heavily to set up an excellent offshore call center/BPO facility which caters to the needs of its valued clients. We have a robust and secure infrastructure in place that enables the company to exceed service delivery requirements and ensure round-the-clock business continuity.

HeroITES has deployed a world-class facility with latest operations and technology infrastructure so that you may work with a technologically sound strategic partner. Our offshore facility is located near New Delhi, India – within 15 km of New Delhi International Airport. Spanning 75,000 sq. ft on three floors with centrally air-conditioned space with 100% power backup, our call center is designed to enhance employee productivity and deliver effective outsourcing solutions. The facility has end-to-end connectivity through fiber optic leased lines and satellite links. The IP-MPLS Circuits (MPLS) connecting overseas hubs to the call center in India are multi-routed/multi-bearer/multi-carrier submarine optical fiber circuits.

HeroITES is a people-oriented organization and provides its employees with international-standard facilities, thus ensuring a comfortable and secure work environment. Apart from well-planned and ergonomically designed workstations, the facility also includes a state-of-the art cafeteria serving fresh food, a recreational center and a small gymnasium for people to work out and relax.

Infrastructure Highlights

• Three floors, each spanning more than 25000 sq. ft. area.
• Diesel generator back-up.
• Power regulators/power rectification systems
• Uninterrupted power supply - 3x120 KVA Merlin-Gerin UPS
• Individual power junction boxes on each floor.
• Fire safety equipment.
• Well-designed, spacious workstations.
• Food - Well-equipped cafeteria, stringent hygiene standards, 24x7 snack bar, food committee to discuss related issues.
• Medical facility - 24x7 nursing, twice-a-week medical consultation, fully equipped medical room, tie-up with nearby hospitals.
• Transportation - Compliant cabs, radio-networked cabs, trained drivers, calibrated to operational requirements, transport committee to discuss related issues.
• Recreation - Cable TV, Internet kiosks, gymnasium, reading room, table-tennis room.

Please click here for a tour of our state-of-the-art offshore call center/BPO (business process outsourcing) facility near Delhi, India.