HeroITES, the BPO arm of the Hero Group has acquired Telecom Service Centres, one of Britain’s leading contact centre companies. TSC Hero, the combined new entity, will have over 3500 seats. The new entity starts with combined revenues of over $ 100 million. 

Hero ITES has acquired control of TSC from LDC, the venture capital arm of Lloyds. TSC was formed in 1994 with a vision to provide the best-in-class call centre services and technology solutions. The acquisition is unique, in that Hero has asked the Management Team at TSC to stay in place and be a part of the overall management team of the new entity.  

“We are looking not only at a deeper foothold in Europe to augment our contact centre business across the US, Australia as well as UK; we are also looking at developing global capabilities in both voice and non-voice businesses across a few specialised verticals’’ Mr Sunil Kant Munjal Chairman Hero Corporate Service Limited said.  

TSC currently has nine locations across the United Kingdom and serves some of the leading companies of the world in the financial, telecom, technology and retail sectors. 

“It is a tremendous tribute to the standard of TSC that such a large conglomerate like the Hero Group has shown interest in our company’’ Ken Hills, Chief Executive Officer of TSC said. 

The Hero Group made a strategic diversification into the IT enabled service business sector some years ago to tap into its exciting growth potential. It has now attained critical mass and over the past year has been looking for an appropriate global partner. The Hero Group’s BPO business offers contact centre, transaction processing