Telecom Industry

Instant communication across the globe spurs businesses by ensuring quick connectivity, simplifying consumer dealings and bringing convenience to all industry verticals. The global telecom industry has become a virtual battleground though, with difficult operating environments, radical cost cutting and intense competition for customers, products and services. Even the major players face the challenge of retaining customer loyalty while increasing revenue per user. Outsourcing operations to leading BPO companies will, therefore, provide telecom service providers with a cutting edge in terms of efficient customer service delivery and reduced cost of operations. According to a recent IDC study, the increased adoption of BPO services within the telecommunications industry will continue, as competitive forces are pushing this market to offload business processes like telemarketing, customer care and other back-office functions. The telecommunications sector is expected to lead all other verticals in outsourcing engagements with a 10.7% CAGR (Compound Annual Growth Rate) over the next five years and market leaders in the BPO/call center industry in India are all set to cater to the new growth sector.

HeroITES Offerings

With tele density reaching a record level, telemarketing & related business activities have witnessed an unprecendented growth. Telecom companies, therefore, continue to use outsourcing to handle important business processes. A leader in the BPO/call center industry, HeroITES in India offers a vast array of services that will fit your specific requirements. From new customer acquisition to order fulfillment, customer service to trouble shooting, up-sell to market research. The company has provided outbound telemarketing services and value-added customer support to one of the largest telecom companies in the UK. We boast a state-of-the-art BPO/call center facility near Delhi, India, and offer effective voice support, technical support and backend services to help you grow without frontiers.

Please click here for our Corporate Brochure featuring detailed information about the services provided to the Telecom Industry.